Terms and Conditions

Thank you for visiting Better Health Online!

Please read, review and familiarise yourself with the following Terms and Conditions carefully before using this website and its associated services.

By using our website, you agree to our Terms and Conditions. If you do not agree, please exit and disregard the following information.

Better Health Online reserves the right to change the following Terms and Conditions, in whole or in part, at any time, without prior notice to you. Accordingly, you should continuously revisit and review this page/information prior to using our services in order to ensure you understand, and are fully up to date with, the terms of/for accessing our site and making your purchases. Thank you.

Introductory Statements

Domicile & Applicable Laws

Better Health Online is domiciled in the United Kingdom (hereafter, UK) and is therefore subject to the local laws pertaining to the UK for all legal, organisational and financial aspects.

Medical Services

Better Health Online always only supplies prescription medicines, and always only on the basis of a prescription written by a medical doctor registered in the UK or in the European Union (hereafter, EU). This consultation takes place in conjunction with EU registered doctors and medicines are dispensed by a partner pharmacy, Wynrose Ltd. (T/A Rosetta Pharmacy), based in the UK. Better Health Online passes your order to registered doctors for review, supported by the medical questionnaire which you confirm to have filled in truthfully and completely. Better Health Online cannot be held liable for the accuracy of the diagnosis, treatment or medication prescribed, nor the correct usage of products supplied to you. You, the customer, are solely responsible to use any product supplied in accordance with the prescription and guidance of a personal doctor.

Regulated Service

The regulated service/activity provided by Better Health Online is operated by highly trained EU doctors. Better Health Online acts as an ‘introducer’ to this service connecting patient with prescriber and dispensing pharmacy. Medical consultations, therefore, take place under the care of EU registered doctors and are designed to their detailed specifications and criteria. All phone calls to patients will be made from EU registered doctors should more information be required from you.

Pharmacy and Product Services

In the UK, product liability lies solely and completely with the manufacturer. The dispensing partner pharmacy accepts responsibility for ensuring that the correct product, in the correct amount and the correct dose/strength, is supplied to the correct patient. The dispensing partner pharmacy generally dispenses branded original products; where the patent on a medication has expired, the respective generic brands are also offered. The dispensing pharmacy only sells pharmaceutical products that are manufactured by recognised, quality brand names that are fully registered and licensed for sale and use in the UK. All products ordered are dispensed by Better Health Online’s fully licensed partner pharmacy located in UK.

Delivery Services

Products are shipped on behalf of, and at the sole risk of, the purchaser. Better Health Online accepts no responsibility for compliance with importation requirements and regulations pertaining to the country of destination. This final responsibility remains again, with you, the customer. You, as the purchaser, also formally agrees to hold Better Health Online harmless from any legal action which might be brought against you in case of non-compliance with regulations and importation laws pertaining to the country of destination. All shipments are sent via registered mail or courier and must be signed for by you or a fully authorised delegate who should be over 18 years of age at time of receipt. Better Health Online is not responsible for any losses, incorrect deliveries or product damage caused by improper handling by the shipping agent. According to European law, once products have been dispensed (i.e. delivered) by a pharmacy, these products may not be returned to the pharmacy. Therefore, order cancellations or alterations after the order has been shipped cannot be accepted.
Better Health Online offers Royal Mail Tracked 24® service on all its items. You will be provided with a tracking number/information on all shipments.  

* Some items we hold in stock may be delivered to us via suppliers, usually within 24 hours of ordering, so please note delivery times/estimates will be from the point stock is received into our Pharmacy. Please bear this in mind when placing orders.     

General Terms and Conditions

Use of Website

Unless otherwise specified or stipulated, the use of this website is governed by these Terms and Conditions and by Better Health Online’s Privacy Policy. In using this website, you are prohibited from modifying, distributing, transmitting, reproducing, publishing, licensing, transferring, and/or selling any information, products or services obtained or viewed on this website. However, you may display, download, or print hard copies of any materials contained on this website for your own personal, non-commercial use providing you do not modify the content or delete any copyright, trademark, or other proprietary notices. Any other use of the information contained on this website is prohibited without our express written consent. Better Health Online reserves the right to correct any inaccuracies or errors in the information posted on this website and shall accept no liability for such errors. Information may be changed or updated without notice. Prices and availability of goods and services are also subject to change without notice.

Use of Information

This website provides information that, while useful and to the best of our knowledge, accurate, must not be used as a substitute for the advice of your own general physician (GP). The information available from this website is not intended to be used to diagnose any medical condition/s or disease/s. You should always consult your personal doctor directly concerning any health problem, medical condition or disease, before taking any new medication/s or changing the dosage of your current medications. You should always fully and carefully read the product information provided by the manufacturer on the medication’s packaging and, first and foremost, in the patient information leaflet provided with your medication.

By placing an order through the website, you the user affirm that: 

  • You have no known allergies, sensitivities or intolerances to any products ordered.
  • You have no known medical conditions predisposing you to adverse reactions to any products ordered.
  • You are not currently taking any concurrent medications with which the products ordered are likely to interact.
  • You assume all responsibility for adverse outcomes which occur as a result of using the products ordered.
  • You abide by any local and country laws, customs regulations and/or drug enforcement laws pertaining to the country of destination.
  • Neither this website nor any of Better Health Online's employees assume any legal responsibility for any incorrect or misleading information and resulting usage of the products ordered.

The website accepts no responsibility for any medical events or outcomes relating to the use of medications purchased from Better Health Online.

Trademarks and Other Intellectual Property Rights

"Better Health Online" is a registered trademark. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (i.e. content), including but not limited to the design, structure, selection, coordination, expression, 'look & feel' and arrangement of such content on this website is owned, controlled or licensed by or to Better Health Online and is protected by copyright, patent and trademark laws, and various other intellectual property rights as well as by laws on unfair competition.

Except as expressly provided in these Terms and Conditions, no part of this website including its content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise without Better Health Online's express prior written consent.


You, the customer, hereby agree to indemnify and hold Better Health Online, and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees, harmless from any claim or demand, including reasonable attorney's fees made by any third party, due to or arising out of your use of the content on this website, or any content you submit, post, or transmit through this website, your use of this website, your connection to this website, your violation of these Terms and Conditions or your violation of any rights of another.

Links and Software

Links from or to websites outside/beyond this website are intended for convenience only. Better Health Online does not review, endorse, approve or control, and is not responsible for, any sites linked from or to this website, the content of those sites, the third parties named therein, nor their products and services.

Linking to any other site is made at your sole risk and Better Health Online will not be responsible or liable for any damages in connection with such linking. Better Health Online disclaims all warranties, express and implied as to the accuracy, validity and legality of any materials or information found on those sites. Links to downloadable software sites are for convenience only and Better Health Online is not responsible or liable for any difficulties or consequences associated with downloading said software.

Availability of Website

This website is generally available to users twenty-four (24) hours per day, seven (7) days per week and three hundred and sixty-five (365) days per year. However, Better Health Online retains the right to make the website unavailable at any time, for any reason, and for any length of time as needs dictate. By using this website, you further agree that Better Health Online will not be liable for any damage arising out of or related to any such interruption, suspension, or termination of the services and/or products contained herein. Upon acceptance of these Terms and Conditions, Better Health Online authorises you to view the content on the website solely for your own personal use. The material on this website is intended solely for individuals enquiring about Better Health Online's products and/or services.

Information Provided to Better Health Online

Our collection and/or use of any information you provide while using or visiting this website is governed by the Better Health Online's Privacy Policy and these Terms and Conditions. By using this website, you grant Better Health Online the rights contained therein. In using this website you may not upload, distribute, or otherwise publish on this website any information which may be viewed as obscene, defamatory, libellous, threatening, abusive, illegal, an invasion of privacy rights, is otherwise objectionable, or may constitute or encourage a violation of any law.

Except for all individually-identifiable private information collected from you and unless you have restricted the use of all information provided in accordance with the procedure stated in our Privacy Policy, all comments, remarks, suggestions, ideas or other information communicated will become the exclusive property of Better Health Online and you grant to Better Health Online a royalty-free, perpetual, irrevocable, world-wide, non-exclusive license to use or reproduce the same. Better Health Online is free to copy, disclose, distribute or analyse any such information for any and all purposes and are in no way obligated to compensate you for any such activities.

Better Health Online places the greatest emphasis on the prevention of fraudulent activities and has to this end mandated a range of professional, third-party service providers to check the key personal information you provide to us. You herewith formally acknowledge these checks and authorize us to confirm the accuracy of the information you have submitted to us against government-issued ID.

Disclaimer of Warranties

Better Health Online provides content on this website as a service to you, the customer. This website cannot and does not contain information about all medical conditions. It may not contain all information that is applicable to your personal circumstances. The content contained on this website is not intended to be used in any way for diagnostic purposes, and should not be used as a substitute for consultation with your general physician (GP). The content of this website, the website server that makes it available, and the services and products Better Health Online provides on this website are provided on an ‘as is' and ‘as available' basis without warranty of any kind, whether express, implied or statutory. Better Health Online expressly disclaims liability for any technical failures (including hardware or software failures) such as incomplete, scrambled or delayed computer transmissions, and/or technical inaccuracies as well as unauthorized access of user transmissions by third parties. Furthermore, Better Health Online does not represent or warrant that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system through use of this website. You, the customer, have sole responsibility for the adequate protection and backup of data and/or equipment, and you must take all precautions to scan for computer viruses or other destructive properties potentially occurring through your use of this website. You acknowledge that such use is at your sole risk, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this website.

To the full extent not precluded by applicable law, Better Health Online, their medical advisors, suppliers, consultants, directors and employees disclaim and exclude all warranties with respect to all content, be it express, implied or statutory. This disclaimer includes but is not limited to any and all warranties or merchantability, fitness for a particular purpose and non-infringement. Better Health Online does not warrant the content be accurate, complete or current. Better Health Online also does not warrant that this website will operate without error, that defects will be corrected or that this website or the website server making it available are free of viruses or other harmful components, price and availability content, as well as other content contained in the website or accessible there from, is subject to change without notice.

You acknowledge and agree that Better Health Online does not endorse the content of any site accessed via links or other means from this website and it is not responsible or liable for such content even though it may be unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, obscene, or otherwise objectionable, or that it infringes or may infringe the intellectual property or other rights of another person.

This website includes content provided by third parties and possibly you, the customer. Better Health Online is a pure distributor of such content. Better Health Online's editorial control of such content is the same as that of a distributor, library or newsstand. Better Health Online's third party suppliers may express certain opinions or provide certain information and offers. Better Health Online makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties. Better Health Online further does not guarantee or warrant the performance of any third party, including any such third party's conformance to any law, rule, regulation or policy.

Better Health Online does not warrant that information, services and products contained in this website will satisfy your requirements or that they are free of errors or defects. Before using any product you should confirm any information of importance to you on the product packaging.

On information supplied to Better Health Online you assume responsibility for its accuracy, appropriateness and legality. Better Health Online makes no warranty or representation that this content is applicable or appropriate for use in other locations.

As partial consideration for your access to this website and use of its content, you agree that Better Health Online is not liable to you in any manner whatsoever for decisions you may make or for your actions or non-actions in reliance upon the content. You also agree that the aggregate liability of Better Health Online arising from or related to your use and access regardless of the form of action or claim (e.g. contract, warranty, tort, negligence, strict liability, professional malpractice, fraud or other bases for claims) is limited to the purchase price of any item you purchased from Better Health Online in the applicable transaction. Better Health Online shall not in any case be liable for any direct, indirect, special, incidental, consequential or punitive damages, even if Better Health Online has been advised of the possibility of such damages. This is a comprehensive limitation of liability that applies to all losses and damages of any kind. If you are dissatisfied with this website or its content (including terms of use), your sole and exclusive remedy is to discontinue using this website. Because some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, such limitation may not be applicable to you.

Agreement to Abide by All Applicable Laws

By using this website, you agree to comply with any and all local, provincial, state, federal, or international laws, statutes, and regulations that relate in any manner to the use of this website and of any associated services or products contained thereon.

Relationship between Better Health Online and Users

Better Health Online and users of this website are independent contractors, and no agency, partnership, employment or other relationship is created or is intended to be created by use of the website.

Governing Law and Jurisdiction

Better Health Online is domiciled in the UK and subject to the local laws of the UK for all legal, organizational and financial aspects; however, by operating its pharmaceutical services out of the UK, Better Health Online is subject to and fully complies with British rules and regulations for medications and all its products fulfil the quality standards set by the British health authorities.

You access this website and/or associated services of Better Health Online at your own risk, and you remain responsible for complying with the laws of the jurisdiction within which you are located.

Consequences for Violations

Better Health Online reserves the right to suspend or terminate your account if you violate these Terms and Conditions. If your violation causes harm to others, you agree to indemnify and hold Better Health Online harmless from and against any and all loss, damage, or expense. If any dispute arises between us regarding this Agreement or your use of this website, it shall be resolved through good faith negotiations between the parties.

Entire Agreement

These Terms and Conditions and any terms incorporated or referred to herein constitute the entire agreement between Better Health Online and you relating to your use of this website and the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by Better Health Online making such amendments or modifications in accordance with these Terms and Conditions.


If any part of these Terms and Conditions is deemed or determined to be unenforceable, then such part shall be eliminated or limited to the minimum extent necessary. The remainder of the Terms and Conditions, including any revised portion, shall remain and be in full force and effect. These Terms and Conditions are the entire agreement governing your use of this website.


The headings contained in these Terms and Conditions and in the Better Health Online Privacy Policy are for reference only.

Force Majeure

Better Health Online shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays or lost shipments. Better Health Online shall not be responsible to notify the Customer in the event of such delays. The Customer shall be solely responsible to make other arrangements to purchase alternative products and any costs incurred in connection with such purchases.