Data Sharing Policy


At Better Health Online we are committed to the utmost standards of data protection and privacy. The only time we share your information is when it is absolutely necessary to fulfil the request you have made on our website, and to ensure you are provided the best service and care.

Better Health Online act as the “data controller” for the purposes of any transaction on our website, we trade as Better Health Online in the UK.

PartyWhy do they need it?What data is processed?
Better Health Online Ltd Staff To forward relevant requests to prescribing doctors, dispensing pharmacy, and to deal with all other requests for information. Full data access.
The Dispensing Pharmacy (Wynrose Ltd., T/A Rosetta Pharmacy) Fulfilling patient orders. The pharmacy is UK-based and PSNI registered. Name, address, gender, date of birth (DOB), telephone, email address, prescription details.
The Prescribing Doctors Carrying out consultations and if appropriate, prescribing medicines and sending prescriptions to the pharmacy. The doctor may contact you for further information when required. Name, address, gender, date of birth (DOB), telephone, email address, prescription and consultation details.
Delivery companies
- Royal Mail and DPD Local
To allow delivery of your parcel, and to update you on the progress through the delivery network via alerts. Title/gender, name, address, telephone.
Doctor's surgeries As requested by patients or required by Better Health Online prescribing protocols and with patient's consent.
 Title/gender, name, address, telephone, DOB, prescription details.
Digital Ocean Website hosting service. Full data access
Axcess Pay Service used to process customer payments. Title/gender, name, email address, payment card details including payment card address.
Klaviyo The service that sends the Better Health Online mass 'e-newsletters', if patients consent to receive, plus drug safety and important service update emails.
 Email address, gender, year of birth, country.
Google The analytical data from Google is used to improve customer journey and gain statistic on user issues. Google analytics may include type and version of device, operating system, we browser, location, referring web page, gender and age range of visitor, search term used, IP address and network, record of purchase.
Text Marketer To send marketing information or medical safety information, only if a person opts “in”. Telephone number
Magento Reviews One of the UK’s leading review collection service Email address, order number, review text submitted.
Tawk.to Customer service tool used to answer queries/tickets efficiently. Name, address, gender, date of birth (DOB), telephone, email address, prescription details, query information.
PSNI (Pharmaceutical Service Northern Ireland) When requested for audit/inspection purposes. Full data access.
Police Personal data requests in line with UK Guidance As requested.

If a customer sends an e-mail to Better Health Online requesting or containing personal data, they consent to having that data transmitted via a reply to the same e-mail address, unless specifically advised to transmit the information by another method, in line with agreeing to this data sharing policy. We advise customers that e-mail is not a secure method of transfer for any sensitive or personal information.

For any queries relating to your personal data on our site please e-mail privacy@betterhealthonline.co.uk.