Data and Payment Security


The Better Health Online website uses Axcess MS as its payment provider. Axcess MS processes credit and debit card payments. The information transmitted through it is encrypted and is sent to the bank for instant authorisation. The transmission takes a few seconds and your payment details are safe and secure.

If you would like to clarify any information relating to Axcess please visit https://www.axcessms.com/ 

Payments on this site can be made via credit or debit card including Mastercard, Visa, Electron and Maestro. If a medicine is not suitable for you our Doctor may decline your order. If this occurs, then the card you used to pay will be automatically refunded in full.

We will never store your full payment details on our server.

When using our website, or any website online, always look for the locked padlock in a green bar. This indicates that you have a secure encrypted connection to our website for transmitting information.


I can't see the Paypal option...

Unfortunately, due to Paypal terms of service, online pharmacies cannot offer this option for payment. If an online pharmacy is offering this option, you should check their credentials.

When using our website, or any website online, always look for the locked padlock in a green bar. This indicates that you have a secure encrypted connection to our website for transmitting information.


Better Health Online works with only high level data encryption to ensure at all times that customer data is secure. SSL certificates give customers confidence that the website they are using is trusted, and that their information is not at risk. To view our certificate please follow Comodo SSL Analyser



General Online Security

As an online consumer it is important that you take responsibility for your own personal security. Some useful tips for buying online can be found at Get Safe Online

If your email account is compromised it can be used to gain access to your Better Health Online account. We do not send sensitive personal details by email, but it is recommended to delete any emails no longer needed.

- If your email account is compromised it can be used to gain access to your Better Health Online account. We do not send sensitive personal details by email, but it is recommended to delete any emails no longer needed.
- Use unique passwords, with a mix of numbers, letters (lower and uppercase), preferably at least 8 characters long.
- Change passwords regularly.
- Install anti-virus software on your computer and keep up-to-date.
- Keep operating system and browser software up-to-date.
- Do not save passwords on the web browser on shared computers.
- Remember to log-out of your accounts when finished.
- Use a pin code or fingerprint ID to access your personal devices.
- Check your security and privacy settings on your browser, paying particular attention to saving of websites visited.
- Carefully check the URL (shown in browser address bar) of any website you visit to determine it is authentic.

PCI Compliance

Better Health Online is PCI compliant in association with Axcess MS. Payment Card Industry Data Security Standards (PCI DSS). We do not store your card details on our servers and any personal information on our servers is protected by security scans to prevent hackers or harmful software.

PCI DSS compliant logo


Your personal information

Better Health Online takes every measure possible to ensure patient data is protected. Better Health Online Ltd. works in line with the Data Protection Act and our ICO (Information Commissioners Office) entry number is ZA544127 . This renews August (annually).

The new GDPR regulations will come into effect in May 2018. Better Health Online Ltd has made the relevant updates in order to comply with this regulation.

To see our compliance and to understand more about your rights to personal privacy please view our privacy policy.



Ownership & Company Structure

Better Health Online is owned and operated by the UK registered company Better Health Online Limited company no. NI663466.

Registered office of the company: 55-59 Adelaide St, Belfast, Northern Ireland, United Kingdom, BT2 8FE.

The domain name betterhealthonline.co.uk is registered to Better Health Online Limited.