Complaints and Feedback



At Better Health Online we strive to give you a “gold-standard” service. However, from time to time there may be circumstances where you are not 100% satisfied with the service you receive.

If you wish to give us some feedback on the service, or in the unlikely event that you have received a lower than expected level of service please contact us using the details below. Complaints or feedback on payment, prescribing, website info. Or medical advice required from the prescribing doctor, should be directed via the details below.

Please contact:

Better Health Online Complaints Department
55-59 Adelaide St, Belfast 
United Kingdom,BT2 8FE

Email: support@betterhealthonline.co.uk



For all feedback or complaints relating to the dispensing of your medicines please contact the customer care team who will forward your request to the dispensing pharmacy. The dispensing pharmacy will endeavour to reply to you within 2 working days.
The details of the dispensing pharmacy can be seen below:


Registered in Northern Ireland: NI663466 
PSNI Registered Premesis: 384
Superintendent Pharmacist: Heather Trueick



If you feel your complaint has not been resolved adequately then please forward your feedback directly to:
PSNI
73 University St,
Belfast
BT7 1HL

Phone: 028 9032 6927
E-mail: info@psni.org.uk